If you are not happy with something
If you are not happy with the way something is done in your service, you have the right to say you are not happy. The first step is to discuss your complaint with staff in your local service or support, or their manager.
If the complaint cannot be resolved, you can write a letter to the Complaints Coordinator at Horizons. The Complaints Coordinator will investigate your complaint and make a decision within 30 days of receiving your letter.
If you are still not happy after this, and you would like to speak with someone outside of Horizons, you can bring your complaint to the HSE or the Ombudsman.
